This was our second visit to Hotel New Century. Two nights last time, three this time - clouds and rain last time, excellent weather this time with perfect Fuji views right from our window. We really like the location of New Century for the view. Get a mountain/lake facing room. Right after we made our reservation we received a nice email from the hotel welcoming us and asking us about our dinner choices. Since we had stayed before we knew what to expect but we had a nice interchange via email about food and pick-up services. We requested the same room we had previously and were given it. Once we arrived in Kawaguchiko, we had TIC at the station call the hotel let them know of our arrival and we soon were picked up. Since we had stayed before, the orientation to the hotel rules was abbreviated which was fine with us. From the time the hotel van picked us up at the station until it took us back for our early morning departure we felt that everyone really wanted to do everything they could to make our stay pleasant. From the desk staff to the ladies serving breakfast and dinner, everyone was most kind and helpful. We appreciated being seated at the table we requested in the first floor dining room. The food was excellent: our only complaint is that there is too much to eat! The Wi-Fi in the room worked well and it seemed faster than on our previous visit. The only change we noticed in our tatami room was that the bathroom had been renovated. The bathtub was gone and replaced by a shower. This was not a problem since the onsens were relaxing to use once one mastered the schedule. The timings and locations rotated for males and females. The one on the top floor had views of Fuji which were greatly improved if you opened the window, which otherwise was steamy. The one on the first floor offered a terrific bubbly whirlpool experience in the “lava” bath. We love this place and will definitely come back for a third visit.